FREE Cloud DVR Service Included
With All VolcanoView® Packages
FREE Cloud DVR Service Included
With All VolcanoView® Packages
Who is eligible for this service?
All new or current residential VolcanoView® customers.
What action do I need to take to get this service?
None! The Cloud DVR service will automatically be added to your account. No “reboot” or additional equipment is needed as the service is supported by your current set-top box (STB).
What does the FREE Cloud DVR service include?
The FREE Cloud DVR service includes 10 hours of storage (per account) with a 90-day recording duration.
What are the features of this service? You’ll have the ability to:
Need more storage?
Optional Cloud Service | $4.99 month: includes 50 hours (40 plus the initial 10 free) of storage with a 90-day recording duration per program recorded.
Recording and viewing your favorite TV shows and movies is easy. Just follow the steps below.
Recording
While watching a program,
While in the Program Guide,
Controlling Viewing
While watching live TV,
While watching a recorded program,
Scheduling Events
The SCHEDULE EVENTS feature allows you to select the channel, date, start and stop time, duration and frequency of a recording. This way you can record a whole season of a TV show in one instance.
To schedule an event you can:
Option #1:
Option #2:
To change any of the event information, highlight the information using the UP and DOWN buttons on your remote. Then enter the correct information and press OK.
To learn more about this great new service, view the VolcanoView User’s Guide or give us a call at 1.209.296.7502. We’re happy to help!
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Phone: 1.209.296.7502
Toll Free: 1.888.886.5226
Repair: 1.209.296.7501
Walk-In Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Internet Technical Support:
1.209.296.7574
Available 24/7/365
for Volcano Internet and Volcano
Managed Wi-Fi
Volcano Internet Provider does not support third party Wi-Fi routers.
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Pine Grove, Pioneer, West Point:
Information: 1.209.296.2288
Repair: 1.209.296.2280
Kirkwood:
Information: 1.888.886.5226
Repair: 1.209.258.2280
Ione and Camanche:
Information: 1.209.296.2288
Repair: 1.209.296.2280
We are here to serve you.
For product information, billing questions or to order services, call us Monday through Saturday during normal business hours. To report service related issues call us 24/7/365 and our call center representative will be available to assist you.
To Report Service Issues (24hours):
1.209.296.7501
Weather and Time:
1.209.296.8463